J. Marcus Photography & Productions is committed to ensuring your privacy. Information collected from clients over the phone, in person, or through our online channels is kept confidential. Information will not be shared or sold to third parties. We respect the anonymity of our clients due to job, security clearance, and personal preferences. We reserve the right to use your images for promotional purposes only.
Your session fee includes the studio/location time and talent, phone consultation to plan your session, image retouching/editing, and electronic delivery of final proofs.
We manage our review, retouch, and image delivery through our secure & password protected online client portal. The image review gallery will be available for your viewing and selection within 24 hours after your session except for Saturday shoots. All clients have 5 calendar days to select their images based package selection. If no selections have been made within allotted time frame, studio reserves the right to make the selection for you. You will receive your finished digital product via the same portal within 5 business days after final selection is submitted/chosen. Your images will be available within client portal for up to 1 year after final delivery
- Marcus Photography & Productions strives for 100% client satisfaction with your session and images. There will be no charge for re-shoots due to technical issues (ie. equipment malfunctions or acts of God) However, we cannot offer free re-shoots for any of the following reasons: dissatisfaction with clothing, facial expressions, hair/makeup, wind, or other items beyond our control.
- Marcus Photography & Productions accepts payments in cash and by credit/debit card through the Square Payment Processing System. All Square payment processes will be strictly adhered to. Maryland state sales tax at 6% will be added to session cost where applicable.
We respect the fact that things happen and we wish our clients all the best. If you need to reschedule your session due to sickness, injury, or scheduling conflict, please do so no less than 48 hours prior to your session. The fastest method is to use the reschedule link in your booking confirmation email or text message.
Due to the nature of the business, we are only able to accomodate a limited number of changes.
- Your first reschedule request is always complementary.
- Your second request will incur a $30 rescheduling fee. Final image delivery will be held until this fee is paid.
- Any further requests will be considered as non-refundable final cancellation for the total session fee.
Cancellations & No Shows
In the unfortunate circumstance that you need to cancel your session, we do require a minimum of 48 hours notification. The fastest method is to use the cancellation link in your booking confirmation email or text message. Please call for immediate emergencies.
For cancellations with less than 48 hours notice and No Shows
Due to the nature of the business, we must cover our time an any fees we may have incurred as a result of last minute cancellations and no-shows. We will consider a last minute cancellation 48 hours – 1 hour prior to session. After this time you will be considered a no-show.
The following applies:
- Appointment grace period: 15 minutes after your scheduled session time
- Set Price Services: $55.00 cancellation fee – refund remainder of session fee immediately
- Deposit based Services: cancellation fee is the total amount of deposit
- No-Shows: total amount of session fee
Contact Us for additional information and/or clarification. J.Marcus Photography
4500 Forbes Blvd, Lanham Md 20706
Phone : (202) 838-6472
We look forward to serving you!
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